Tracker Support
Thank you for your interest in Primatech's software programs.
Below is a list of frequently asked questions (FAQ's).
Have a question,
suggestion or comment, please email us at tracker@primatech.com.
IMPORTANT
If you have any previous versions of Primatech Software installed, when you
use any of the new installers all current copies of Primatech Software will
be removed. This includes all versions of AUDITWorks 1, Tracker (1.00 -
1.14), and PHAWorks (5.00 - 5.17). Any current keys found will not be
removed, however, must reinstall your previous versions of the software
using the latest installers from our downloads page.
You may be able to use your current serial number (found in Help/About) for
the new installation. If your current serial number does not work, please contact us.
FAQ's
Contact Primatech
1. How do I contact Primatech for software support?
Evaluation Copies
1. What are the limitations to the evaluation copies?
- All evaluation copies
are fully functional programs that are
only limited by the number of days the software can be run (15 days).
To request an
evaluation copy, please
click here.
Installation and Activating the Key
1. How do I activate the software?
2. What are my installation options?
3. I need help with installing and
activating the software.
4. Can I use UNC names to install the software
and/or key?
5. How do I activate the key on the hard disk or network?
6. When completing
a network installation, should I install directly onto the server?
7. I
activated the key, but the software will not run. Why?
8. How do I complete
a workstation installation after completing a network
installation?
9. After completing a network install and activating the
key, do users at workstations need to activate the key?
10. Can I use a
LS-120 floppy drive?
11. Is it OK to use virus software?
12. What are the system requirements?
13. Before installing new versions
of the software, do the old versions need to be installed?
14. Can I use
an external USB floppy drive?
Licensing
1. What type of license do I require?
- Single-User: Software can be used
at multiple locations and for consulting work (internal
and external).
- Site
License (default shipment
includes six copies): Software can only be used at the purchasing
site.
The software cannot
be used for consulting
(internal or external).
A site
is defined
as a location made up
of any number of plants
in one contiguous geographical location.
The geographical
location is limited
to where the plants are located, not by city, town,
suburb, etc. It is
possible to have multiple sites in one city. If you have multiple
locations
and/or need the software for consulting use, the site
license is probably
not the
best choice.
Either
a Single-User or Multi-User license
will better fit
your requirements.
- Multi-User
(default shipment includes
fifteen copies): Software can be used at multiple locations and
for
consulting work (internal
and
external). License is
designed for
companies that have
multiple sites, own multiple
companies, and/or require ten or
more copies.
2. How do I place an
order?
- For additional pricing and ordering information, please contact
Primatech via one of the following methods:
- By Phone: 1-614-841-9800
- By Fax: 1-614-841-9805
- By E-mail: tracker@primatech.com
Moving the
Key
1. How do I move the hard disk key?
Upgrades and Patches
1. I need more information on patches / upgrades?
2. What is new in Tracker 2?
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